FAQ’s
If my driver must wait for me, will I be billed for the waiting time?
Our customers are offered free waiting time. Two different wait times are listed below.
1. Our operators check all flights ETA’s for delays and/or earlier arrivals and your Free Wait Time begins when your flight arrived at your gate.
2. All airport pick-ups receive 30 minutes free wait time on domestic flights and 45 minutes free wait time on international flights.
How will I know when my car has arrived and who is my driver?
Your professional and uniformed driver will be holding a sign with your name. You should call our office phone number on your contract if you cannot locate your driver. Our dispatch team will patch your call directly to your driver. It’s that simple.
What sorts of vehicles may I expect?
All our vehicles are late model sedans, suv’s, limos, or limo buses.
Sedans and Suv’s: 2 – 6 passenger comfort. Cargo capacity will vary on sedan vs. Suv
Stretch Limousines: We have 8 – 20 passenger limousines available. Cargo area will vary
Luxury Passenger Vans: For all airport pickups these vehicles can accommodate up to 12 passengers plus their luggage.
What is your credit card processing procedure?
At the time of the actual reservation, Princesslimo.com will take a security deposit which will secure your vehicle and date. Normal deposit is half down of rate quoted or payment in full if booking is within a two-week period of your actual date.
If booking is more than two weeks away, the final charge from Princesslimo.com will occur two weeks prior to your event.
What if I am unable to arrive in time for a reservation, "No Show"?
All No Shows will be charged full rate. To avoid being charged you must:
1. Call toll free 1 (866) 546-6889 so that one of our dispatchers can get in touch with the driver and help you to locate each other.
2. Call 1 (866) 546-6889 or email in the event your plans or flight have been changed.
If I need to cancel a pick up, what should I do?
Airport services can be changed or cancelled within 24 hours of the reservation to allow for cancelled or delayed flights. To avoid being charged for hourly services you must cancel your reservation at least 24 hours before service time. You must provide a confirmation # for each reservation.
Email your cancellation within at least 24 hours before contracted service time.
Phone your cancellation within at least 24 hours of contracted service time.
Do I pay 20% tip upon booking reservation or to the driver on day of event?
You can pay the tip either way. At Princesslimo.com, we have no preference on how you pay the tip to the driver. Some clients prefer to pay upon booking the reservation as to get all monies out of the way. Other clients prefer to wait until they have received perfect service and then pay driver at start or upon completion of job. Either way would be acceptable. Please keep in mind that our drivers/chauffeurs will go above and beyond to make sure you are truly satisfied with your service.
Where can I find your hourly rates?
Rates vary by vehicle type and function. We have listed shortcuts to our rates below. Your charged time will start at your first pick-up. We DO NOT charge for road time to reach your first location or for ride back to our location at end of your job.
Please call 1 (866) 546-6889 for a further explanation of our rate policies.
Are we responsible to pay for parking fees, Venue parking lot fees, tolls, etc.
Yes, our clients are responsible for paying all parking fees, venue parking lot fees, tolls, etc. that may arise due to client picking destination that would require Princesslimo.com to pay this fee.
How far in advance do you book your vehicles for airports/corporate, night-outs, weddings and/or proms?
Airport/Corporate reservations are normally booked from day-of to several weeks in advance.
Night-Out reservations are normally booked from 1 week to 1 month in advance on most dates.
Wedding reservations are normally booked 6 months to 1 year in advance.
Proms reservations are normally booked 3 – 6 months in advance.
These time frames are offered as a general guide only. The earlier you reserve, the better chance you will be able to get the exact vehicle you are looking for.
Do you supply alcoholic beverages in vehicles if requested?
No! We cannot supply alcoholic beverages in our vehicles due to liability concerns. You may bring your own alcoholic beverages of your choice if EVERYONE in your party is of legal drinking age. You may also drop-off any beverages to our facility. We will put your beverages along with free Spring water in vehicle coolers. We will also supply complimentary ice in the vehicle coolers for you.
Do you allow smoking in vehicles?
No! It is against the law to allow smoking of any kind in our livery vehicles. This also includes vaping.
Can't find and answer?
Contact us and our staff will reply to your inquiry during normal business hours.